They seem to employ a system where you first speak to a minion who has no mechanical knowledge whatsoever, who then promises to pass your enquiry on to a part man who will ring you back. He then does, much later, but hasn't understood the message from Idiot A, which necessitates telling him what it is you require. He cannot deal with your enquiry on the phone however, and promises to ring back. I'm still waiting...
I wouldn't care, but I even rang armed with the sodding GSF partnumber
