GSF Liverpool

jonathan_dyane · Post by **jonathan_dyane** » Wed Mar 19, 2008 11:23 am

Has anyone else found them to be a complete shower of idiots?

They seem to employ a system where you first speak to a minion who has no mechanical knowledge whatsoever, who then promises to pass your enquiry on to a part man who will ring you back. He then does, much later, but hasn't understood the message from Idiot A, which necessitates telling him what it is you require. He cannot deal with your enquiry on the phone however, and promises to ring back. I'm still waiting...

I wouldn't care, but I even rang armed with the sodding GSF partnumber

cavmad · Post by **cavmad** » Wed Mar 19, 2008 11:25 am

I found Caledonia Citroen in Chester to be just the same. They've closed down now which isn't really a great surprise. Have you tried Europarts instead?

jonathan_dyane · Post by **jonathan_dyane** » Wed Mar 19, 2008 11:36 am

I have used Eurocarparts before, and found them to be slightly better in terms of reliability, but they don't have a Liverpool branch sadly, and no BX club discount either

Just got to grin and bear it I suppose. Never had this trouble with M and C Lockwoods...

CitroXim · Post by **CitroXim** » Wed Mar 19, 2008 12:18 pm

Having no branch of GSF locally I always use GSF on-line. Never a problem and so far, never failed on next day delivery either.

On the few occasions there has been a query, they've called me and quickly resolved it.

The staff on the Heathrow mail order/on-line seem to be well on the ball.

Vanny · Post by **Vanny** » Wed Mar 19, 2008 12:45 pm

GSF Liverpool are originally a air cooled VW dealer so most of there staff are ancient and steeped in VW knowledge and have no interest in french cars, excellent if you want a VW part, no so good if you want something for the BX. HOWEVER, make a visit (i know Walton is a pain in the arse to get to for me) and one of the guys in there DOES know his French car parts. Typically though they don't stock anything at the liverpool store and get everything shipped over from Manchester!

Billy, i suspect the problem at Caledonia was the idiot making the order

i never had any problems and thats the reason i would make a 60 mile round trip to get parts from there rather than a 5 mile round trip to Arnold Clark Citroen Liverpool who where shocking at best (they would regulalry tell me they couldn't supply ANY parts for the BX!!)

jonathan_dyane · Post by **jonathan_dyane** » Wed Mar 19, 2008 2:13 pm

Cheers guys, well eventually the correct guy did ring back, and dealt with my order satisfactorily, so I guess getting the right man is half the battle...

I only just realised that GSF online has free delivery, so provided I can utilise the discount I think that is how I shall be operating in future... What courier do they use? Some don't permit you to collect things from their depot if you weren't in, which I find fairly irritating

Vanny, where are you based in Liverpool anyway? I'm on the city edge of Toxteth.

Vanny · Post by **Vanny** » Wed Mar 19, 2008 2:33 pm

i'm very close then, i'm off smithdown road, ullet road area! And have many spares stored in netherley should you ever need anything in a hurry!

jonathan_dyane · Post by **jonathan_dyane** » Wed Mar 19, 2008 2:47 pm

Bloody hell; I'm currently at work just around the corner on Lodge Lane!

Give me a shout if you ever need a hand with the spannering...

cavmad · Post by **cavmad** » Wed Mar 19, 2008 4:06 pm

Vanny, it was the young lad who didn't seem to realise that Citroen actually made cars before 2002 that did my box in mate.

Vanny · Post by **Vanny** » Wed Mar 19, 2008 8:33 pm

i know the on seemed to have an aire about him that made you think he worked in Maccies an not a car dealership