I made the mistake or insuring the Xantia with them, they did me a good quote, which I took out and did on d/d as usual, happy days! I moved house late 2012, rang them to change address, "all ok Mr Leech no problem" and no admin fee charge too, Great!! 2 weeks later I get a text message to say we have cancelled your insurance as per our letter (what letter?) and the rest of the years premium of £100+ is now due.
To cut a long story short, they dont cover my new address (which is a much nicer house and area than before) with the provider they used so had sent a cancellation letter (to my OLD address) which I had not replied to so had cancelled it....I rang them up suitably pissed and after speaking to 4 different departments they agreed to reinsure the Xantia at my new address for exactly DOUBLE what I was paying.
I refused and shopped round and got it £50 cheaper (£100 more than I was originally paying mind you) and told them where to go.
2 weeks later I was contacted by them again, to say that I had not paid the oustanding balance (as per there letter, again to my OLD address) of £100 which after argueing was discounted to £64.64 so another £40 admin and debt recovery fee was due making it £104....
After lots of shouting, my questioning there ability to do simple taskes the £40 was AGAIN deducted and the original £64.64 agreed, which I begrudgingly paid on Fed 28th when I got paid.
Oh and they cocked up the first payment, took it TWICE (have bank statement to prove) and are now denying all knowledge of it so I am £129.29 out of pocked, plus the Xantis is still broken and has no MOT ......
So as you imagine I wouldnt touch them EVER again!
On a positive note they FJ will add the 19TRS estate to my policy for just £20

Lots of Motors, mostly semi broken....